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Prevent Voter Fraud

posted November 08, 2018 by Jonathan

Safe elections
Safe elections

Safeguard your Election against attempted Fraudulent Voting!

AV follows and utilizes industry-standard security measures. However, your set-up decisions can expose vulnerability to election fraud, particularity when it come to voter login credentials. Voter fraud on our AV platform has been rare; however, each case was related to the creation of insecure login credentials. Following the below guidelines when creating your login credentials will help you deter fraudulent voters.
  1. Require 2 login credentials. A single voter credential is much easier to guess or manipulate.
  2. Don’t select easily guessable credentials for voter login. If your set up is something like Email and Last Name, unfortunately, there could be a published directory that has this information. You know your members; so ask yourself this question: is the credential something that is well-known to other members, or just known by the individual voter? Your 1st voter credential should uniquely identify the voter, and the second one only the voter knows (and you have in your database) to make it more secure.
  3. If your member records are limited to public profile information such as name, address, email, etc., consider requiring an AV system-generated password as a credential. The password is unique to each voter and limited to a single election.
  4. Want to maximize your fraud-prevention? Utilize AV’s voter verified email service. Members receive a unique, coded URL that requires them to access their email of record to cast their ballot. Using advanced secure encryption signatures, we provide a second layer to confirm your voters’ identification by validating through their email of record with your association.

Tools to Investigate and Squash Fraud Voting!

While the thought of voter fraud can be alarming, AV offers tools to help you quickly investigate any fraud claims and monitor for unexpected activity. So you can squash any potential threats ASAP and retain the integrity of your election. Here are the tools available to hep you investigate fraud:
  • Voting Receipt: Utilize the AV Voting Receipt email feature. Your voters will raise the red-flag if a confirmation email is received prior to the voter casting a ballot.
  • Failed Login Tracking: You can see failed login attempts from the Voting Manager administrative portal. Useful for monitoring for potential fraudulent login activity. You can sort and search by IP address and attempted login values to see trends or find details for a specific user credential.
  • IP Reporting: Check out our IP reporting option to review IP address and Browser agent details regarding each ballot cast. Sort the report by IP address to look for trends.
  • IP Address Location: You can use an online tool, such as to look up the general location of the IP address. Be careful; you can only get so much public information from an IP address. You cannot always identify someone exactly, and they can be shared or moved by the cable or broadband company.
  • Support: At any time, you can request help from the Association Voting support staff.

For more details on fraud monitoring and election security, please reach out to us!

Posted in Features, Online Voting, Voting Tips,

Make 2018 the Year of Explosive Voter Turnout

posted December 05, 2017 by Jonathan

Happy New Year!

Many organizations grapple with voter apathy. It can be problematic when a quorum is required, and in some instances, it can be downright detrimental to the operation of the association. However, this year can be a year of unprecedented voter turnout! We have assembled a list of suggestions to turn your election from dud to dynamite:

  • Online Election: We have seen an increase in turnout for most associations when switching to online elections, but it depends a great deal on where you start as well as what’s on the ballot. Some of our customers have seen a doubling or tripling, and this has allowed some to achieve over 50% participation in proxies for a quorum of 50% of the unit owners (HOA EXAMPLE), but others which started low (e.g., less than 5%) saw more engagement but it was not a panacea (e.g., they grew to 10-15%).
  • Communication Strategy: Associations that have had the best results have used a multi-channel approach to getting the word out, including election information in all the communications (Call to action: vote on line). Include pertinent online election information in all existing communications: posting in the newsletter, common areas/forum, website; pushing notifications via association’s app; emailing before the election, at the start of the election, and during the election.
  • Incentives: We have a group that had a change in management, but continued with the following program their first Voting Manager set up to move turnout from apathy to a quorum: They reward voting participation by providing a 10% discount on their association fee in the month after the close of the election.
  • Multi-Year Proxies: One of the newest things we’ve heard of is multi-year proxies. We haven’t seen this in practice much as of yet, but the idea is, get the proxy, keep it on file for five years, and the board is authorized to vote a quorum/present for that person, so that you’re able to get to the quorum without them taking a position on any particular issue. For this one, you’d have to ask your association counsel, because this is a new thing that is not allowed everywhere, and we have the impression it’s a minority of places where it’s allowed.
  • Single Sign On (SSO): Make it easy for your members to vote directly from your AMS or mobile app with SSO. AV integrates with the R@H app platform and iMIS to eliminate extra steps for your voters!

Posted in Non-Profit, Online Voting, Product Launch,

Updated Help Section

posted September 01, 2017 by kim

We have updated the help section with a number of new pages answering frequently asked questions. You can still search by keyword by typing into the ‘Search all columns’ field or you can select a tag in the bar to the right. The more popular choices are larger in size. If you have any suggestions for new articles or cannot find your answer, please email:

Help Screen
Help Screen

Posted in About,

Updated Uploader Interface

posted March 30, 2017 by Jonathan

​We have updated the interface for the uploader to improve tracking of your progress through the upload process. Here’s an example of our new status indicator:

Uploader Status Indicator
Uploader Status Indicator

Posted in Features,

Meet Our New Support Staff Member: Katera

posted February 14, 2017 by Jonathan

We are happy to welcome our newest team member, Katera Price!

Katera has an extensive background in customer service, previously a Customer Servicec Representative for Consumers Energy while also working at the retail grocery chain, Aldi.

She is a Junior currently working towards her Bachelors in Interior Design. In her free time, she enjoys reading, writing, and painting. Katera will be supporting the clients of Association Voting and Results at Hand, our mobile app solution provider. Again, we are thrilled to have Katera here to assist with all our Association Voting and Results at Hand support needs. We encourage you send her your best wishes and welcome messages in the comments below.

Posted in

Wishing Wende Well on Her Retirement

posted January 24, 2017 by Jonathan

It saddens us to say Wende Crane is announcing her retirement from Association Voting. Please join us in extending best wishes to Wende, who’s last day with AV will be Jan. 31st.

Wende has been with us for the past four years, providing the most excellent customer service. She has built an irreplaceable reputation with our clients over these years. We know she will be dearly missed, but we wish her all the best on her well-deserved retirement.

Going forward, please send all AV communications to our support email at This transition without Wende will be difficult, but she has graciously paved the way for us to continue our success.

Posted in

Cast Ballot Receipt NOW available via EMAIL!

posted February 03, 2016 by Jonathan

​Did I vote for Jamie Smith? I CAST my ballot, right? No more emails or calls regarding ballot selections and cast ballot confirmation. has always provided a Voter Confirmation page and an easy to find PRINT button so your voters can save a copy of the voter receipt. But now we also email the Voter Cast Ballot Receipt directly to the voter’s inbox - alleviating any questions regarding selections and counting. To ensure your voters receive the Voter Cast Ballot receipt via email, simply select Voter Receipt in the election set-up process and include email addresses in the Eligible Voter credential list.

Posted in Features, Online Voting, Product Launch,

Catch those forgetful voters!

posted November 30, 2015 by Jonathan

Isn’t it infuriating? Voters click through, look around, but forget to cast their ballots.

Our new “Uncast Ballot Catcher” automated announcement is available as an add-on for your election to prompt these voters to click one link from their email to cast their ballot, or return and review their selections on the voting site. 48 hours before the end of your election, an automated reminder goes out to anyone who has an uncast ballot.

This is available now for only $75 per election.

Posted in Add-on services,