Many organizations grapple with voter apathy. It can be problematic when a quorum is required, and in some instances, it can be downright detrimental to the operation of the association. However, this year can be a year of unprecedented voter turnout! We have assembled a list of suggestions to turn your election from dud to dynamite:
Online Election: We have seen an increase in turnout for most associations when switching to online elections, but it depends a great deal on where you start as well as what’s on the ballot. Some of our customers have seen a doubling or tripling, and this has allowed some to achieve over 50% participation in proxies for a quorum of 50% of the unit owners (HOA EXAMPLE), but others which started low (e.g., less than 5%) saw more engagement but it was not a panacea (e.g., they grew to 10-15%).
Communication Strategy: Associations that have had the best results have used a multi-channel approach to getting the word out, including election information in all the communications (Call to action: vote on line). Include pertinent online election information in all existing communications: posting in the newsletter, common areas/forum, website; pushing notifications via association’s app; emailing before the election, at the start of the election, and during the election.
Incentives: We have a group that had a change in management, but continued with the following program their first Voting Manager set up to move turnout from apathy to a quorum: They reward voting participation by providing a 10% discount on their association fee in the month after the close of the election.
Multi-Year Proxies: One of the newest things we’ve heard of is multi-year proxies. We haven’t seen this in practice much as of yet, but the idea is, get the proxy, keep it on file for five years, and the board is authorized to vote a quorum/present for that person, so that you’re able to get to the quorum without them taking a position on any particular issue. For this one, you’d have to ask your association counsel, because this is a new thing that is not allowed everywhere, and we have the impression it’s a minority of places where it’s allowed.
Single Sign On (SSO): Make it easy for your members to vote directly from your AMS or mobile app with SSO. AV integrates with the R@H app platform and iMIS to eliminate extra steps for your voters!
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We are happy to welcome our newest team member, Katera Price!
Katera has an extensive background in customer service, previously a Customer Servicec Representative for Consumers Energy while also working at the retail grocery chain, Aldi.
She is a Junior currently working towards her Bachelors in Interior Design. In her free time, she enjoys reading, writing, and painting. Katera will be supporting the clients of Association Voting and Results at Hand, our mobile app solution provider. Again, we are thrilled to have Katera here to assist with all our Association Voting and Results at Hand support needs. We encourage you send her your best wishes and welcome messages in the comments below.
It saddens us to say Wende Crane is announcing her retirement from Association Voting. Please join us in extending best wishes to Wende, who’s last day with AV will be Jan. 31st.
Wende has been with us for the past four years, providing the most excellent customer service. She has built an irreplaceable reputation with our clients over these years. We know she will be dearly missed, but we wish her all the best on her well-deserved retirement.
Going forward, please send all AV communications to our support email at firstname.lastname@example.org. This transition without Wende will be difficult, but she has graciously paved the way for us to continue our success.
Did I vote for Jamie Smith? I CAST my ballot, right? No more emails or calls regarding ballot selections and cast ballot confirmation. AssociationVoting.com has always provided a Voter Confirmation page and an easy to find PRINT button so your voters can save a copy of the voter receipt. But now we also email the Voter Cast Ballot Receipt directly to the voter’s inbox - alleviating any questions regarding selections and counting. To ensure your voters receive the Voter Cast Ballot receipt via email, simply select Voter Receipt in the election set-up process and include email addresses in the Eligible Voter credential list.
Isn’t it infuriating? Voters click through, look around, but forget to cast their ballots.
Our new “Uncast Ballot Catcher” automated announcement is available as an add-on for your election to prompt these voters to click one link from their email to cast their ballot, or return and review their selections on the voting site. 48 hours before the end of your election, an automated reminder goes out to anyone who has an uncast ballot.
Do you have a bylaws requirement of sending a physical letter announcing your election?
AssociationVoting.com now offers print-on-demand postcard announcements! We can send a personalized postcard to your members for $1.50 per US domestic or $2.50 international mailing address. Target all members or just those who don’t have a mailing list.